FREQUENTLY ASKED QUESTIONS

Sizing & Fit

Q: How do Korean sizes compare to UK sizes? A: Korean sizing typically runs 1-2 sizes smaller than UK sizing. A Korean M is closer to a UK S or even XS. We provide detailed measurements for each garment and recommend referring to our size guide, where we've converted all measurements to UK standards. When in doubt, we suggest sizing up.

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Ordering & Payment

Q: Do you accept returns? 

Yes, we accept returns within 14 days of delivery for unworn items with tags attached. 

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Q: How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by logging into your account on our website.

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Q: What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are processed securely through our SSL-encrypted checkout.

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Shipping & Delivery

Q: How long will delivery take? 

7-21 Working Days​

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Q: Do you ship internationally?

Currently, we only ship within the UK, but we're exploring options to expand to EU countries in the near future. ​

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Q: What if my package is damaged or lost?

While rare, if your package arrives damaged or goes missing, please contact us within 48 hours of the delivery date. We'll work with our shipping partners to resolve the issue promptly.

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Care Instructions

Q: How should I care for my Korean clothing items?

Most of our garments require gentle handling to maintain their quality. We recommend cold hand washing or using a delicate machine cycle, avoiding bleach, and air drying to preserve the fabric and structure. Each item comes with specific care instructions on its tag.

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Q: Will the colors fade after washing?

To maintain vibrant colours, we recommend washing items inside out in cold water and avoiding direct sunlight when drying. Our detailed care instructions help preserve the original appearance of each garment.